Privacy Policy

 

Last updated: 04.09.25

Traact Nutrition (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website, mobile app, and related services (the “Services”).

 

1. Who We Are

 

Traact Nutrition

87 New Church Road

Hove, East Sussex

BN3 4BB

United Kingdom

For questions, contact us at: [Insert support email]

We are the “data controller” for the purposes of the UK General Data Protection Regulation (UK GDPR) and the EU GDPR.

 

2. Information We Collect

 

We may collect the following categories of data:

  • Account Information: name, email, password, age, gender (if provided).

  • Health & Lifestyle Data: nutrition logs, fitness activity, weight, goals.

  • Device Information: IP address, browser type, operating system, device identifiers.

  • Usage Data: how you interact with the app, website, and features.

  • Payment Data: billing information (processed securely by third-party providers such as Stripe, Apple App Store, or Google Play — we do not store full card details).

 

 

3. How We Use Your Information

 

We use your data to:

  • Provide and improve our Services.

  • Personalise recommendations and insights.

  • Process payments and manage subscriptions.

  • Communicate with you (service updates, customer support, marketing if you opt-in).

  • Conduct analytics and research (using anonymised or aggregated data).

  • Comply with legal obligations.

 

 

4. Legal Bases for Processing (GDPR)

 

We process your data under the following legal bases:

  • Contract: to deliver the Services you signed up for.

  • Consent: for optional features, marketing communications, and health-related data.

  • Legal obligation: to comply with financial, tax, or regulatory duties.

  • Legitimate interests: to improve and secure our Services.

 

 

5. Sharing Your Information

 

We may share your data with:

  • Service providers (hosting, analytics, payment processors).

  • Regulators and legal authorities where required by law.

  • Business partners only with your explicit consent.

 

We do not sell your personal data.

 

6. International Transfers

 

Your data may be transferred outside the UK/EEA (e.g. cloud hosting providers). Where this occurs, we ensure adequate safeguards (such as Standard Contractual Clauses).

 

7. Data Retention

 

We keep your personal data only as long as necessary for the purposes outlined in this policy, or to meet legal obligations. You may request deletion at any time (see Section 9).

 

8. Security

 

We use appropriate technical and organisational measures to protect your data, but no system is 100% secure. You are responsible for keeping your account credentials safe.

 

9. Your Rights (UK & EU Users)

 

You have the right to:

  • Access your data.

  • Correct inaccurate data.

  • Request deletion (“right to be forgotten”).

  • Restrict or object to processing.

  • Port your data to another service.

  • Withdraw consent at any time (without affecting prior lawful processing).

 

To exercise these rights, contact us at [Insert support email].

 

10. Children’s Privacy

 

Our Services are intended for users 18 and older. We do not knowingly collect data from minors.

 

11. Marketing & Cookies

 

  • We may send you marketing communications if you opt-in. You can unsubscribe at any time.

  • Our website uses cookies and similar technologies. A separate Cookie Policy may apply.

 

 

12. Changes to this Policy

 

We may update this Privacy Policy from time to time. We will notify you of material changes through the Services or by email.

 

13. Complaints

 

If you are unhappy with how we handle your data, you can contact the UK Information Commissioner’s Office (ICO)or your local data protection authority.