Terms & Conditions

 

Last updated: 04.09.25

Welcome to Traact Nutrition. These Terms & Conditions (“Terms”) govern your use of our website, mobile application, and related services (together, the “Services”). Please read them carefully. By using our Services, you agree to these Terms. If you do not agree, you must not use our Services.

 

1. Company Information

 

The Services are operated by:

Traact Nutrition

87 New Church Road

Hove, East Sussex

BN3 4BB

United Kingdom

Contact: hello@traactnutrition.com

 

2. Eligibility

 

  • You must be at least 18 years old to use our Services.

  • By creating an account, you confirm that the information you provide is accurate and complete.

  • You are responsible for maintaining the security of your account credentials.

 

 

3. Our Services

 

  • Traact Nutrition provides tools to track nutrition, fitness, and lifestyle habits, along with optional premium features such as personalised coaching and meal bundles.

  • Some Services are free to use, while others may require a paid subscription. Pricing and specific terms of paid features will be clearly displayed at the point of purchase.

 

 

4. Subscriptions & Payments

 

  • If you purchase a subscription or other paid service, payment will be processed by a third-party provider (such as Apple App Store, Google Play, or Stripe).

  • Subscriptions automatically renew unless cancelled before the renewal date.

  • You may be entitled to a statutory 14-day cooling-off period under UK/EU law. If you access digital content immediately, you may waive this right.

  • Refund requests will be handled in accordance with applicable consumer law and the policies of the payment provider.

 

 

5. Health Disclaimer

 

  • The Services are not medical advice and should not be relied upon as such.

  • Traact Nutrition does not diagnose, treat, cure, or prevent any medical condition.

  • Always consult a qualified healthcare professional before making changes to your diet, exercise, or lifestyle.

  • If you have an existing health condition, do not use our Services without medical approval.

 

 

6. Acceptable Use

 

You agree not to:

  • Use the Services for unlawful purposes.

  • Attempt to hack, reverse engineer, or disrupt our systems.

  • Upload or share harmful, offensive, or infringing content.

 

 

7. Intellectual Property

 

  • All content on the Services (logos, designs, text, graphics, software) is owned by or licensed to Traact Nutrition.

  • You may use the Services for personal, non-commercial purposes only.

  • You may not copy, distribute, or exploit our content without permission.

 

 

8. User-Generated Content

 

  • If you upload or input data (e.g. food logs, activity records), you retain ownership of your content.

  • By using the Services, you grant Traact Nutrition a licence to use anonymised data for analytics, research, and product improvement.

 

 

9. Limitation of Liability

 

  • We provide the Services on an “as is” basis.

  • To the maximum extent permitted by law, Traact Nutrition is not liable for indirect, incidental, or consequential damages arising from use of the Services.

  • We do not guarantee uninterrupted or error-free access.

 

 

10. Termination

 

We may suspend or terminate your account if you:

  • Breach these Terms.

  • Misuse the Services or act unlawfully.

 

 

11. Governing Law

 

  • These Terms are governed by the laws of England and Wales.

  • Disputes will be subject to the exclusive jurisdiction of the English courts.

 

 

12. Changes to Terms

 

We may update these Terms from time to time. The most recent version will always be available on our website. If changes are material, we will notify you where possible.